Key Insights from our customers

We recently conducted interviews with over 25 of our SAP LeanIX customers across various industries. These conversations revealed valuable insights and recurring themes about how organisations are successfully leveraging SAP LeanIX to effectively manage their application portfolios, establish robust enterprise architecture governance practices, and support business transformation initiatives.

Here are the 5 key takeaways from our customer conversations

1. Planning and Onboarding – Laying the Groundwork for Success

• Clear Vision and Use Cases – Success starts with purpose. Customers who defined clear goals and prioritised key use cases during planning were able to implement SAP LeanIX more effectively and achieve faster value through delivery.
• Onboarding Challenges – Most teams agreed that the initial weeks and months with the tool were pivotal. Kapish’s Jumpstart Onboarding provided the foundations for success, ensuring stakeholders were aligned on shared purpose, and that the tool was rolled out across the organisation in a structured and manageable way. Positive initial momentum is key to continued success.
• Iterative Improvement – Early decisions around metamodel configuration often required refinement, highlighting the importance of starting small and iterating as the organisation matures.

Contact Kapish to discuss an Onboarding Jumpstart as well as a Strategic Review initiative to articulate your Goals, and the roadmap on how to get there.

2. Engagement and Adoption – The Human Element

• Stakeholder Buy-in – Teams that secured both IT and business stakeholder engagement saw smoother adoption. Executive sponsorship and clear communication were essential to align expectations and maintain momentum.
• Crowd-sourcing and Communication – While features like surveys were helpful, driving business contribution required dedicated champions and consistent advocacy for SAP LeanIX’s value.
• Navigating Resource Barriers – Restructuring and resource limitations posed challenges, emphasising the need for sustained internal champions to maintain adoption efforts.

Contact Kapish to discuss the Consume & Contribute framework as well as the importance to start a CoE inside your business.

3. Tool Strengths and Tangible Value

• Governance and Reporting – Role based access and strong governance practices enabled data quality improvements, allowing customers to manage their portfolios effectively.
• Delivering Insights – SAP LeanIX’s structured metamodel empowered teams to track cost savings and drive business outcomes, such as application reuse or adherence to IT standards.
• Integration Opportunities – While SAP LeanIX integrates with risk management systems and CMDBs, bespoke configurations required technical expertise. Those who invested in integration efforts reaped significant benefits.

Contact Kapish to discuss Architecture Capability maturity and the Integration platform-as-a-service available to all.

4. Challenges and Opportunities for Improvement

• Data Complexity – Clear definitions for elements like applications vs. IT components emerged as a critical success factor. Starting with a well-defined dataset was consistently recommended.
• Post-Onboarding Support – Some customers noted a decline in momentum, support responsiveness after onboarding. Continuous support and advocacy were crucial to maintaining engagement.
• Automation Gaps – Handling integrations and workflows often required external technologies, posing challenges for teams without strong technical resources at their disposal.

Contact Kapish to discuss Premium Support subscriptions and the value to be gained from that.

5. Adoption and Operationalisation – best practices for SAP LeanIX adoption

• Start Small, Build Gradually – begin with a single use case, such as application portfolio management, to demonstrate value and gain stakeholder buy-in for further adoption.
• Leverage the Community – Join Kapish User Groups, attend SAP LeanIX events, and connect with peers to share insights and accelerate problem-solving.
• Appoint Dedicated Champions –  Assign a core team or product owner to champion SAP LeanIX adoption, aligning tool capabilities with business goals and maintaining long-term success.

Contact Kapish to discuss best practices and how to apply them gradually.

Are you ready to Transform Your Application Portfolio with SAP LeanIX?

The insights from our customers highlight the potential of SAP LeanIX to drive business transformation, streamline IT governance, and uncover cost savings within your organisation. Whether you’re just starting out or refining your approach, the lessons from these industry leaders can serve as a roadmap to success.

Contact Kapish at ea@kapish.com.au to discover how we can work together to deliver on your Enterprise Architecture goals.

The post Unlocking Business Value with SAP LeanIX first appeared on Kapish.

The post Unlocking Business Value with SAP LeanIX appeared first on Kapish.

Process transformation is essential for businesses to stay competitive and meet the changing demands of their customers and markets.

It can lead to significant improvements in productivity, quality, and overall business performance. It involves rethinking and redesigning an organisations core processes to improve efficiency, effectiveness and adaptability and typically involves:

• Identifying goals or a business case for what you want to achieve, such as cost reduction or faster turnaround time or happier customers.
• Understanding how current processes work and identifying bottlenecks, inefficiencies and areas for improvement.
• Amending processes or redesigning them to streamline the business activities leveraging best of breed BPM solutions, modern IT systems and best practices.
• Ensuring improved transparency and identification of process risks and controls in order to comply with regulation or to improve risk mitigation across key processes.
• Implementing the changes and providing your employees with a capability uplift to support ongoing improvements to processes.
• Last but not least, monitoring process performance and tracking process improvement initiatives to ensure new processes are delivering the desired results.

At Kapish, one of the most recurring challenges we see is engagement and process change action.  The impact that changes to a process can have on the bottom-line and on productivity can be substantial but the people adoption part is the most challenging. Kapish can assist to establishing a clear communications & change strategy to drive and embed change. A strong strategy can help identify:

• What aspects of an organisation’s culture might impede or help change? 
• What is changing in how to model, consume and report on processes? 
• What is the gap between current and future state? 
• The risks that could derail the implementation? 
• How stakeholders will be impacted? 
• Is there a need for capability uplift? 
• Where there will be resistance? 
• What are the benefits for each stakeholder group? 
• What the organisation needs to do to support the stakeholders? 

At Kapish, the overall goal is to work with our customers to develop a 12 month roadmap and confirm the more detailed set of goals to reach process maturity. There may have been some challenges that popped up in the month post implementation of SAP Signavio so we want to do everything we can to help remove or mitigate those challenges and ensure that you are maturing with the adoption and process transformation initiatives you are driving.

Download the attached brochure for more information on how Kapish can support your process transformation initiatives.

Authors: Janine Larder, BPM Delivery Lead & Marianne Vosloo, Head of Strategic Transformation & EA Delivery

The post Process Transformation made simple with Kapish first appeared on Kapish.

The post Process Transformation made simple with Kapish appeared first on Kapish.

We’re excited to announce the new release of Web Grid. This new release sees a transition to a new, modern interface and the ability for hosting within the Kapish Web Grid Cloud.

A Fresh, Modern Interface
Our new Web Grid features a completely redesigned interface, offering a modern look and feel that simplifies navigation and enhances user interaction. The intuitive design ensures that users can manage their grids with greater efficiency and ease.

Introducing Cloud Hosting
For the first time, this new update supports hosting within Web Grid Cloud. This added flexibility allows organisations to choose an infrastructure that best fits their needs, enhancing accessibility and performance.

Streamlined Grid Administration
Managing grids has never been easier. With the streamlined administration tools, you can create, test, and implement grids more smoothly, reducing the time spent on set up and deployment.

Enhanced Performance
Performance improvements have been a key focus of this new release. Users can expect faster response times, ensuring a snappier, more efficient experience.

Advanced Features for Greater Flexibility
This update also includes enhancements to the configuration portal and grid functionality, including:

• Improved Searching Capabilities for finding what you need faster.
• Infinite Scroll for uninterrupted navigation.
• Responsive Mobile Display that adapts seamlessly to various screen sizes.
• Customisable Menu Options to tailor your experience.
• Optional Editing Functions that can be activated as needed, providing more control and adaptability.

If you are interested in implementing, upgrading or moving to the new Web Grid please feel free to reach out.

We’d be happy to showcase our amazing solution to you and demonstrate how it can benefit your organisation when it comes to collaboration and meeting your public record requirements. 

The post Introducing our new and improved Web Grid! first appeared on Kapish.

The post Introducing our new and improved Web Grid! appeared first on Kapish.

OpenText Content Manager has released CM version 24.4. This update brings enhanced capabilities to manage business content effectively.

Key Highlights of the new release:

Platform Continuance

• IDOL version 24.3
• KeyView version 24.3

Content Manger Client

• Send to Email options enhanced to support multiple emails.

Content Manage Web Client

• Support to check out documents on Google Drive.
• Ability to refine the search criteria without leaving the results screen.

Content Manager MS Teams Integration

• Ability to revoke an exposed record.
• Channel search functionality is enhanced to support root and subfolder searching.

Stay up to date with the latest Content Manager developments to optimise your content management strategies.

Contact our team to upgrade or for more information!

The post What’s new with CM 24.4 first appeared on Kapish.

The post What’s new with CM 24.4 appeared first on Kapish.

This years conference will focus on transitioning records management practices from digitisation to digital transformation. Colin will showcase our Kapish products, including the Kapish Content Manager Cloud and K365 Cloud, while discussing important topics like data privacy and protection.

Digitalisation in Africa has played a crucial role in enhancing information dissemination, increasing connectivity, and driving economic growth, all while promoting sustainability. Effective records, information, and data management are essential to fostering successful digital transformation.

For more information about the conference, please click here.

The post Kapish presents at KARMA first appeared on Kapish.

The post Kapish presents at KARMA appeared first on Kapish.

During our recent webinar, Coles Group’s Head of Architecture, Daniel Nicholson, shared insights into how they are leveraging advanced cost analysis tools to understand the total cost of ownership (TCO) for their enterprise applications. This strategic approach is key to optimising technology investments and making informed decisions about application management.

Understanding TCO helps organisations evaluate the long term value and efficiency of their applications,, allowing them to make strategic decisions that align with their overall business goals. For Coles Group, this means navigating their IT landscape with greater precision and effectiveness.

Our solutions are tailored to support your digital transformation journey, ensuring you maximise the value of your technolgy investments.

To learn more about Coles Group’s approach, check out this insightful article – Coles Group calculates a TCO for its enterprise applications – Finance – Cloud – Software – iTnews

You can also watch the full webinar here – Kapish Webinar Unlocking IT Efficiency Using LeanIX and Apptio at Coles – YouTube

Ready to transform your IT management practices? Contact our team today.

The post Coles Group – Driving Digital Transformation first appeared on Kapish.

The post Coles Group – Driving Digital Transformation appeared first on Kapish.

Department of Climate Change, Energy, the Environment and Water (DCCEEW) continues IT transformation, leveraging Kapish’s Content Manager Cloud.

As part of an ongoing program of works to establish it’s own technology environment, DCCEEW has signed a contract with information management specialists Kapish. The Department of Agriculture, Fisheries and Forestry (DAFF) has been providing “core ICT services” to DCCEEW and its 4400 staff and contractors. In June 2023, DCCEEW informed DAFF that it will seek to establish its own ICT arrangements, transitioning away from the current shared services arrangement.

Kapish’s Content Manager Cloud service is the only platform proven to support large (5,000 users, >1TB database) customers – with DCCEEW joining other large users such as CSIRO, ACT Government & Brisbane City Council.

DCCEEW has a key requirement to migrate their vital records from the DAFF shared service into Kapish’s cloud within a tight 8-week window. Kapish has demonstrated capability to support a rapid transition to it’s secure cloud having completed a similar project for the National Anti-Corruption Commission and several Victorian Government agencies.

DCCEEW was established on 1 July 2022, superseding the water and environment functions from the Department of Agriculture, Water and the Environment and energy functions from the Department of Industry, Science, Energy and Resources. DCCEEW drives Australian climate action, transforms Australia’s energy system to support net zero emissions while maintaining its affordability, security and reliability, conserves, protects and sustainably manages our environment and water, protects our cultural heritage and contributes to international progress on these issues.

DCCEEW joins the National Anti-Corruption Commission, Australian Sports Commission, Austrade & CSIRO in purchasing Kapish Content Manager Cloud through the DTA Cloud Marketplace.

Contact our team today to find out how we can support your business records compliance and governance.

The post DCCEEW Upgrades IT with Kapish’s Cloud Power first appeared on Kapish.

The post DCCEEW Upgrades IT with Kapish’s Cloud Power appeared first on Kapish.

We’re always striving to make our products more powerful and user friendly. Our latest updates to PDF Wizard 3.0, Folder Wizard, and Workflow Wizard are designed to enhance your productivity and streamline your workflows. Here’s a closer look at what’s new:

PDF Wizard 3.0

Merging Functionality

• Combine Multiple Records – You can now merge multiple Content Manager Records into a single PDF, making document management more efficient.
• Merge Emails and Attachments – Seamlessly combine emails and their attachments into one PDF file.

Background Processing

• Effortless Merging – When dealing with larger documents or multiple files, the PDF Wizard runs in the background, allowing you to continue using Content Manager without interruption.

Enhanced Email Functionality

• Smart Email Attachments – Send to Email now recognises existing PDFs and skips unnecessary conversions, only converting non-PDF records.

Fresh Look

• Updated Branding – Enjoy slight changes to the look and feel with our refreshed branding for a modern, clean interface.

Folder Wizard

Bug Fixes

• Smooth Operations – We’ve squashed annoying bugs that caused a record update warning after generating folder structures, ensuring a better experience.

Branding Updates

• Consistent Look – Our updated branding provides a sleek and magic interface.

Workflow Wizard

Performance Enhancements

• Faster Retrieval – We’ve made significant performance improvements to speed up the retrieval of locations when assigning workflows, saving you valuable time.

Branding Updates

• Modern Interface – Consistent with our other Wizards, Workflow Wizard now features updated branding for a cohesive and contemporary look.

Experience the magic of our enhanced Wizard Products today and see how they can transform your workflows!

The post Unveiling Enhancements to Our Wizard Products! first appeared on Kapish.

The post Unveiling Enhancements to Our Wizard Products! appeared first on Kapish.

OpenText Content Manager has released CM version 24.3. This update brings enhanced capabilities to manage business content effectively.

Key Highlights of the new release:

Platform Continuance

• IDOL version 23.4
• KeyView version 24.1.0.0

Content Manger Client

• Support to check out documents to Google Drive

Content Manage Web Client

• Ability to export items to .csv file.
• New drop spot for the objects on the left pane of the explorer.
• Ability to add communication and related records.

Content Manager Zero Foot Print (ZFP) Outlook Integration

• Ability to auto populate Record Type or Check In Style.
• Supports single page applications.

Stay up to date with the latest Content Manager developments to optimise your content management strategies.

Contact our team to upgrade or for more information!

The post What’s new with CM 24.3 first appeared on Kapish.

The post What’s new with CM 24.3 appeared first on Kapish.

Kapish (Platinum OpenText Content Manager Partner), is pleased to announce the signing of a contract with the Australian Department of Employment and Workplace Relations. The contract involves the provision of Content Manager (Electronic Document and Records Management System (eDRMS)) Licenses and comprehensive Support services.

The Federal Department of Employment and Workplace Relations (DEWR), was formed in 2022 and plays a crucial role in shaping Australia’s labour market policies and practices. It oversees initiatives related to employment, workplace relations, skills development, and workforce participation.  DEWR is a significant user of Content Manager (almost 7,000 users) – and will be supported 24/7 by the Kapish Service Desk.

Kapish will leverage its extensive experience in implementing & supporting eDRMS solutions to provide scalable and secure support services that meets the unique needs of DEWR.

The Kapish Content Manager Service includes:

1. OpenText Content Manager Licensing
2. 24/7 Helpdesk
3. Kapish Account Manager
4. Dedicated Customer Success Manager,
5. Customer Service Portal,
6. Monthly Service Delivery Reporting
7. 24/7 system monitoring

DEWR joins the Department of Agriculture, Fisheries & Forestry, National Anti-Corruption Commission and the Australian Trade & Investment Commission (Austrade) in partnering with Kapish for the provision of Secure Records Compliance.

The post DEWR partners with Kapish for Records Compliance first appeared on Kapish.

The post DEWR partners with Kapish for Records Compliance appeared first on Kapish.