Key Insights from our customers

We recently conducted interviews with over 25 of our SAP LeanIX customers across various industries. These conversations revealed valuable insights and recurring themes about how organisations are successfully leveraging SAP LeanIX to effectively manage their application portfolios, establish robust enterprise architecture governance practices, and support business transformation initiatives.

Here are the 5 key takeaways from our customer conversations

1. Planning and Onboarding – Laying the Groundwork for Success

• Clear Vision and Use Cases – Success starts with purpose. Customers who defined clear goals and prioritised key use cases during planning were able to implement SAP LeanIX more effectively and achieve faster value through delivery.
• Onboarding Challenges – Most teams agreed that the initial weeks and months with the tool were pivotal. Kapish’s Jumpstart Onboarding provided the foundations for success, ensuring stakeholders were aligned on shared purpose, and that the tool was rolled out across the organisation in a structured and manageable way. Positive initial momentum is key to continued success.
• Iterative Improvement – Early decisions around metamodel configuration often required refinement, highlighting the importance of starting small and iterating as the organisation matures.

Contact Kapish to discuss an Onboarding Jumpstart as well as a Strategic Review initiative to articulate your Goals, and the roadmap on how to get there.

2. Engagement and Adoption – The Human Element

• Stakeholder Buy-in – Teams that secured both IT and business stakeholder engagement saw smoother adoption. Executive sponsorship and clear communication were essential to align expectations and maintain momentum.
• Crowd-sourcing and Communication – While features like surveys were helpful, driving business contribution required dedicated champions and consistent advocacy for SAP LeanIX’s value.
• Navigating Resource Barriers – Restructuring and resource limitations posed challenges, emphasising the need for sustained internal champions to maintain adoption efforts.

Contact Kapish to discuss the Consume & Contribute framework as well as the importance to start a CoE inside your business.

3. Tool Strengths and Tangible Value

• Governance and Reporting – Role based access and strong governance practices enabled data quality improvements, allowing customers to manage their portfolios effectively.
• Delivering Insights – SAP LeanIX’s structured metamodel empowered teams to track cost savings and drive business outcomes, such as application reuse or adherence to IT standards.
• Integration Opportunities – While SAP LeanIX integrates with risk management systems and CMDBs, bespoke configurations required technical expertise. Those who invested in integration efforts reaped significant benefits.

Contact Kapish to discuss Architecture Capability maturity and the Integration platform-as-a-service available to all.

4. Challenges and Opportunities for Improvement

• Data Complexity – Clear definitions for elements like applications vs. IT components emerged as a critical success factor. Starting with a well-defined dataset was consistently recommended.
• Post-Onboarding Support – Some customers noted a decline in momentum, support responsiveness after onboarding. Continuous support and advocacy were crucial to maintaining engagement.
• Automation Gaps – Handling integrations and workflows often required external technologies, posing challenges for teams without strong technical resources at their disposal.

Contact Kapish to discuss Premium Support subscriptions and the value to be gained from that.

5. Adoption and Operationalisation – best practices for SAP LeanIX adoption

• Start Small, Build Gradually – begin with a single use case, such as application portfolio management, to demonstrate value and gain stakeholder buy-in for further adoption.
• Leverage the Community – Join Kapish User Groups, attend SAP LeanIX events, and connect with peers to share insights and accelerate problem-solving.
• Appoint Dedicated Champions –  Assign a core team or product owner to champion SAP LeanIX adoption, aligning tool capabilities with business goals and maintaining long-term success.

Contact Kapish to discuss best practices and how to apply them gradually.

Are you ready to Transform Your Application Portfolio with SAP LeanIX?

The insights from our customers highlight the potential of SAP LeanIX to drive business transformation, streamline IT governance, and uncover cost savings within your organisation. Whether you’re just starting out or refining your approach, the lessons from these industry leaders can serve as a roadmap to success.

Contact Kapish at ea@kapish.com.au to discover how we can work together to deliver on your Enterprise Architecture goals.

The post Unlocking Business Value with SAP LeanIX first appeared on Kapish.

The post Unlocking Business Value with SAP LeanIX appeared first on Kapish.

Process transformation is essential for businesses to stay competitive and meet the changing demands of their customers and markets.

It can lead to significant improvements in productivity, quality, and overall business performance. It involves rethinking and redesigning an organisations core processes to improve efficiency, effectiveness and adaptability and typically involves:

• Identifying goals or a business case for what you want to achieve, such as cost reduction or faster turnaround time or happier customers.
• Understanding how current processes work and identifying bottlenecks, inefficiencies and areas for improvement.
• Amending processes or redesigning them to streamline the business activities leveraging best of breed BPM solutions, modern IT systems and best practices.
• Ensuring improved transparency and identification of process risks and controls in order to comply with regulation or to improve risk mitigation across key processes.
• Implementing the changes and providing your employees with a capability uplift to support ongoing improvements to processes.
• Last but not least, monitoring process performance and tracking process improvement initiatives to ensure new processes are delivering the desired results.

At Kapish, one of the most recurring challenges we see is engagement and process change action.  The impact that changes to a process can have on the bottom-line and on productivity can be substantial but the people adoption part is the most challenging. Kapish can assist to establishing a clear communications & change strategy to drive and embed change. A strong strategy can help identify:

• What aspects of an organisation’s culture might impede or help change? 
• What is changing in how to model, consume and report on processes? 
• What is the gap between current and future state? 
• The risks that could derail the implementation? 
• How stakeholders will be impacted? 
• Is there a need for capability uplift? 
• Where there will be resistance? 
• What are the benefits for each stakeholder group? 
• What the organisation needs to do to support the stakeholders? 

At Kapish, the overall goal is to work with our customers to develop a 12 month roadmap and confirm the more detailed set of goals to reach process maturity. There may have been some challenges that popped up in the month post implementation of SAP Signavio so we want to do everything we can to help remove or mitigate those challenges and ensure that you are maturing with the adoption and process transformation initiatives you are driving.

Download the attached brochure for more information on how Kapish can support your process transformation initiatives.

Authors: Janine Larder, BPM Delivery Lead & Marianne Vosloo, Head of Strategic Transformation & EA Delivery

The post Process Transformation made simple with Kapish first appeared on Kapish.

The post Process Transformation made simple with Kapish appeared first on Kapish.

We’re always striving to make our products more powerful and user friendly. Our latest updates to PDF Wizard 3.0, Folder Wizard, and Workflow Wizard are designed to enhance your productivity and streamline your workflows. Here’s a closer look at what’s new:

PDF Wizard 3.0

Merging Functionality

• Combine Multiple Records – You can now merge multiple Content Manager Records into a single PDF, making document management more efficient.
• Merge Emails and Attachments – Seamlessly combine emails and their attachments into one PDF file.

Background Processing

• Effortless Merging – When dealing with larger documents or multiple files, the PDF Wizard runs in the background, allowing you to continue using Content Manager without interruption.

Enhanced Email Functionality

• Smart Email Attachments – Send to Email now recognises existing PDFs and skips unnecessary conversions, only converting non-PDF records.

Fresh Look

• Updated Branding – Enjoy slight changes to the look and feel with our refreshed branding for a modern, clean interface.

Folder Wizard

Bug Fixes

• Smooth Operations – We’ve squashed annoying bugs that caused a record update warning after generating folder structures, ensuring a better experience.

Branding Updates

• Consistent Look – Our updated branding provides a sleek and magic interface.

Workflow Wizard

Performance Enhancements

• Faster Retrieval – We’ve made significant performance improvements to speed up the retrieval of locations when assigning workflows, saving you valuable time.

Branding Updates

• Modern Interface – Consistent with our other Wizards, Workflow Wizard now features updated branding for a cohesive and contemporary look.

Experience the magic of our enhanced Wizard Products today and see how they can transform your workflows!

The post Unveiling Enhancements to Our Wizard Products! first appeared on Kapish.

The post Unveiling Enhancements to Our Wizard Products! appeared first on Kapish.

The NSW Crown Solicitor’s Office’s principal objective is to advise and represent agencies so they can deliver the NSW Government’s policies, programs, and projects in a lawful, effective, and efficient manner.

The NSW Crown Solicitor’s Office holds highly-sensitive, protected information that needs a strong level of security. It was looking for a cloud-based solution that would give it more control over the information being held on behalf of the NSW government agencies. The main requirement was to achieve Information Security Registered Assessor Program (IRAP) certification. Additionally, Content Manager Select SaaS was chosen because of its ISO 27001 certification as well as use cases including Royal Commissions in Victoria.

In addition, the greater reliance on collaboration and working securely from any location highlighted by COVID-19 further reinforced the sensitive nature of the information being held and the need to have a secure, robust, and reliable cloud-based solution.

Content Manager Select SaaS is a flexible, and future proof enterprise content management solution that enables customers to meet their compliance, regulatory, and privacy obligations while leveraging the benefits of cloud computing. Content Manager Select SaaS is highly secure and the only content management solution in Australia available with IRAP protected capability out of the box.

“The NSW Crown Solicitor’s Office was pleased with the rapid roll out, which saw the project delivered within one week and under budget. With Content Manager Select, the NSW Crown Solicitor’s Office now has a more secure, faster, more flexible, and more cost-effective content management solution. All staff can now work remotely with confidence and can access Content Manager Select through an encrypted internet link that can be accessed from any device, anywhere.”

Michael Antonios, program manager, NSW Crown Solicitor’s Office

Content Manager Select SaaS provides the NSW Crown Solicitor’s Office with a solution that protects critical information and gives it the independence and control it was looking for. The solution can hold all sensitive information in a way that gives the NSW Crown Solicitor’s Office full control and can be partitioned as required to ensure that only authorised agencies can access the information they need. The IRAP assessment is complete and there is an ongoing process to ensure compliance against the standard as well as the identification and management of threats accelerated and compounded by COVID-19.

“With Content Manager Select SaaS, the NSW Crown Solicitor’s Office can be assured that sensitive information is protected. Securing information and having IRAP-protected solutions is critical for government organisations. Many government agencies are grappling with increased cyberthreats, and increased expectations around flexible work. The two most important assets for any organisation are its people and its data, and these are both becoming increasing separated. Content Manager Select SaaS provides a modern and secure approach to capturing, finding, and managing information while meeting compliance obligations.”

Brandon Voight, regional director of sales, information management, Micro Focus

The post NSW Crown Solicitor’s Office uplifts secure collaboration with Content Manager Cloud first appeared on Kapish.

The post NSW Crown Solicitor’s Office uplifts secure collaboration with Content Manager Cloud appeared first on Kapish.